Description
Features
Advantages in nutshell
1 year warranty
34 professionals in the team
100% secure payments
1-2 days Insured DHL Express delivery in EU
14 days full refund policy
Over 17,000 satisfied customers
rolex-collector-s-set-for-16613-only-swiss-blue-dial-1999
€
+ 69 €
Buyer protection program
Your trust and satisfaction are our top priorities. Our Buyer Protection program ensures a safe and transparent experience when purchasing luxury pre-owned watches, guided by these 7 steps.
1. Authentication guarantee
- Trusted Suppliers: We source from reputable partners only.
- Qualified Horologists: Our team includes 12 skilled horologists who conduct mandatory authentication on all watches. Learn more about us.
- Database Verification: We cross-check with the leading watch database, thewatchregister.com.
2. Condition transparency
- High-Resolution Photos: Each watch listing includes 12+ high-resolution photos, showcasing watches that are currently in stock. All photos are taken by our professional photographers.
- Servicing and Polishing: Every watch is serviced, cosmetically polished, and tested on professional equipment by the highly skilled team of 12 watchmakers and 7 polishers, each dedicated to precision and quality.
- Three-Point Inspection: We ensure quality through precision tools in three check points—cleaning and polishing, movement accuracy, and aesthetic.
3. Payment security
- Secure Payment Options: We accept payments via secure gateways Stripe, PayPal, credit cards, and Coingate.
- Refund Protection: All payment processors offer refunds if the item doesn’t arrive or differs from its description.
- Proven Track Record: We’ve delivered over 13,000 watches, with thousands of reviews on independent top marketplaces. See reviews on Chrono24.
- Escrow Services: If you prefer escrow, visit SwissOnly listings on leading marketplaces like Wristler or Chrono24 (note: third-party escrow may add up to 8% to the cost).
4. Shipping & insurance
- Insured Shipping via DHL: We ship through DHL Express with full Lloyd’s Insurance coverage. lloyds.com.
- Tracking Provided: You’ll receive a DHL tracking number once payment is received.
5. Return & refund policy
- 14-Day Return Policy: We offer a full refund for undamaged watches in working condition.
- Easy Returns: We’ll provide a DHL label and clear return instructions. Shipping is on us. Our manager will assist you through the process, and we’ll confirm the refund once the watch is returned and inspected.
- Replacement Options: We’ll work to find a replacement that meets your expectations.
6. Warranty & after-sales service
- One-Year Warranty: Included for all watches.
- After-Sales Support: Our after-sales services include customer support, polishing, and movement servicing.
7. Customer support & dispute resolution
- Dedicated Support: Contact Olena via WhatsApp at +37066558383 or email us at sales@swissonly.eu. Attaching photos of any issue will help us respond faster.
- Fair Dispute Resolution: We resolve disputes quickly and fairly, backed by a reputation built over 7 years by our skilled team.