Buyer Protection Program
Your trust and satisfaction are our top priorities. Our Buyer Protection program ensures a safe and transparent experience when purchasing luxury pre-owned watches, guided by these 7 steps.
1. Authentication Guarantee
- Trusted Suppliers: We source from reputable partners only.
- Qualified Horologists: Our team includes 14 skilled horologists who conduct mandatory authentication on all watches. Learn more about us.
- Database Verification: We cross-check with the leading watch database, thewatchregister.com.
2. Condition Transparency
- High-Resolution Photos: Each watch listing includes 12+ high-resolution photos, showcasing watches that are currently in stock. All photos are taken by our professional photographers.
- Servicing and Polishing: Every watch is serviced, cosmetically polished, and tested on professional equipment by the highly skilled team of 12 watchmakers and 7 polishers, each dedicated to precision and quality.
- Three-Point Inspection: We ensure quality through precision tools in three check points—cleaning and polishing, movement accuracy, and aesthetic.
3. Payment Security
- Secure Payment Options: We accept payments via secure gateways Stripe, Bank Transfers, Credit Card that is protected by the PSD2 EU regulation, and Coingate for crypto.
- Refund Protection: All payment processors offer refunds if the item doesn’t arrive or differs from its description. We hereby confirm our full compliance with Directive 2011/83/EU on consumer rights including 14-day full refund policy.
- Proven Track Record: We’ve delivered over 17,000 watches, with thousands of reviews on independent top marketplaces. See reviews on Chrono24.
- Escrow Services: If you prefer escrow, visit SwissOnly listings on leading marketplaces like Wristler or Chrono24 (note: third-party escrow may add up to 8% to the cost).
4. Shipping & Insurance
- Insured Shipping via DHL: We ship through DHL Express with full Lloyd’s Insurance coverage.
- Tracking Provided: You’ll receive a DHL tracking number once payment is received.
5. Return & Refund Policy
- 14-Day Return Policy: We offer a full refund for undamaged watches in working condition.
- Easy Returns: We’ll provide a DHL label and clear return instructions. Our manager will assist you through the process, and we’ll confirm the refund once the watch is returned and inspected.
- Replacement Options: We’ll work to find and offer you a replacement that meets your expectations.
6. Warranty & After-Sales Service
- One-Year Warranty: Included for all watches.
- After-Sales Support: Our after-sales services include customer support, polishing, and movement servicing.
7. Customer Support & Dispute Resolution
- Dedicated Support: Contact Olena via WhatsApp at +37066558383 or email us at sales@swissonly.eu. Attaching photos of any issue will help us respond faster.
- Fair Dispute Resolution: We resolve disputes quickly and fairly, backed by a reputation built over 7 years by our skilled team.
Data Privacy Policy
At SwissOnly, we are committed to protecting your personal information and respecting your privacy. This Data Privacy Policy outlines how we collect, use, and safeguard your data in compliance with applicable data protection laws.
We may collect the following types of personal information when you interact with our website or services:
- Name, email address, phone number, and shipping/billing address.
- Payment information processed securely via third-party payment providers.
- Details of purchases or interactions with us.
- Browsing data through cookies and analytics tools.
We use your data to:
- Process and deliver your orders.
- Provide customer support and respond to inquiries.
- Send updates about your orders, promotions, or services (with your consent).
- Improve our website, services, and user experience through analytics.
Your personal data will only be shared with trusted third parties necessary to provide our services, including:
- Payment providers to process transactions.
- Shipping partners like DHL to deliver your purchases.
- Analytics services to improve our website.
- We do not sell, trade, or rent your personal information to any third parties.
We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. Access to your data is restricted to authorized personnel only.
Our website uses cookies to improve functionality and enhance your browsing experience. You can control or disable cookies through your browser settings, though this may affect site performance.
You have the right to:
- Access the personal data we hold about you.
- Request corrections or updates to your data.
- Request deletion of your personal data, subject to legal obligations.
- Opt out of marketing communications at any time.
- To exercise these rights, please contact us at sales@swissonly.eu or WhatsApp +37066558383.
SwissOnly reserves the right to update this Privacy Policy as necessary. Any changes will be posted on this page with an updated revision date.
For questions or concerns regarding our Data Privacy Policy, please contact:
Email: sales@swissonly.eu
Phone: +37066558383
Reviews (2959)
Share Your Experience
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Olga D.2026-06-29Bought Rolex Oyster Perpetual Lady Date, 6917/3, 26mm, 1981, Two-Tone, Champagne Jubilee Small Diamond dial, Fullset, 1y warranty
I absolutely recommend SwissOnly Team to anyone seeking professional and, in every sense, excellent service! Looking forward to my next purchase from them !
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Robert P.2026-06-27Bought Omega Speedmaster Professional Moonwatch Apollo XI, 3592.50, 42mm, Steel, Black dial, Fullset, 1y warranty
Very friendly and helpful service. The watch matches the description. Lightning-fast shipping. Thank you!
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Vanessa P.2026-06-27Bought Rolex Datejust, 16234, 36mm, 1991, Steel, Black Small Diamond dial, Fullset, 1y warranty
Received a great Rolex and had easy and clear communication throughout. Thank you!
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Riccardo S.2026-06-26Bought Rolex Oyster Perpetual Date, 15210, 34mm, 1994, Steel, Black Roman dial, Box, 1y warranty
Azienda seria nel settore. Efficienti e veloci, l'orologio acquistato é arrivato in perfette condizioni. Molto soddisfatto
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Lex H.2026-06-24Bought Rolex Cellini Time, 50509, 39mm, 2016, White gold, Blue Roman dial, Fullset, 1y warranty
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KENTA M.2026-06-19Bought Rolex Datejust, 16233, 36mm, 1991, Two-Tone, Houndstooth Roman Small Diamond dial, Fullset, 1y warranty
- L'Alberto D.2026-06-19
Bought Rolex Lady-Datejust, 79163, 26mm, 2001, Two-Tone, Grey Roman dial, Fullset, 1y warranty
Spedizione super veloce e orologio davvero perfetto! Venditore serio, consigliatissimo
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Arthur B.2026-06-18Bought IWC Ingenieur Automatic, IW323604, 46mm, 2010, Steel, Black dial, Fullset, 1y warranty
I had an excellent experience with SwissOnly from start to finish. The watch arrived exactly as described and in outstanding condition. The packaging was professional and secure, and the shipment via DHL Express was fast and fully tracked. What impressed me most was the level of transparency and professionalism. The watch came with detailed timegrapher results, water resistance test results, authenticity documentation, and a theft/loss database check. Everything had been completed immediately before shipping, which gave me great confidence in the purchase. Communication was clear and professional throughout the process, and the entire transaction felt trustworthy and well organized. As for the watch itself, the IWC Ingenieur Mission Earth exceeded my expectations. The condition is fantastic, the bracelet and case finishing are beautiful, and the watch runs perfectly. It is even better in person than in the photos. I would gladly buy from SwissOnly again and can highly recommend them to anyone looking for a quality luxury watch and a reliable seller. Thank you, SwissOnly!
- Cecilia G.2026-06-17
Bought Rolex Datejust, 16233, 36mm, 1991, Two-Tone, Black Small Diamond dial, Fullset, 1y warranty
Serious, precise, and reliable dealer. Amazing, beautiful watch, far beyond expectations.
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Malin S.2026-06-16Bought Rolex Air King, 14000, 34mm, 1999, Steel, Grey dial, Fullset, 1y warranty
Snabb kontakt, mycket serviceinriktade och fantastisk klocka
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Alex M.2026-06-15Bought Rolex Oyster Perpetual, 1002, 34mm, 1982, Steel, Blue dial, Box, 1y warranty
Totally proactive and professional.
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Carlo F.2026-06-15Bought Rolex Datejust, 16233, 36mm, 1991, Two-Tone, White Small Diamond dial, Fullset, 1y warranty
Super, o relógio está tal e qual como descrito e o envio foi excelente. Recomendo
- ilja h.2026-06-11
Bought Audemars Piguet Cobra, 5403, 34mm, 1977, White gold, Black Diamond dial, Fullset, 1y warranty
Einfach professionell
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Tak ming sma C.2026-06-11Bought Rolex Day-Date, 18038/18238, Green Vignette Small Diamond dial, T Swiss T
這是一家非常好的商店 樂意聆聽客人，很友善，是值得推薦的商家！期待下次的交易
- Yacine N.2026-06-11
Bought Rolex Datejust, 16233, 36mm, 1991, Two-Tone, Black dial, Fullset, 1y warranty
Je recommande vivement. La montre est magnifique et mieux que les photos.
- ZBIGNIEW K.2026-06-11
Bought Rolex Lady Datejust, 69179, 26mm, 1996, White gold, Tahitian MOP Big Diamond dial, Fullset, 1y warranty
Jestem bardzo zadowolony z zakupu oraz z kontaktu ze sprzedawcą, który jest profesjonalny i godny polecenia.
- Dmitri B.2026-06-09
Bought Rolex Datejust, 16233, 36mm, 1995, Two-Tone, Silver Jubilee Big Diamond dial, Fullset, 1y warranty
War perfekte Ablauf. Danke
- Leon L.2026-06-09
Bought Rolex Day-Date, 18038/18238, Black dial, T Swiss T
Artikel wie auf Bildern und beschrieben, super Kommunikation, schneller sicherer Versand.
Sehr Empfehlenswerter Händler
- Tiziano T.2026-06-09
Bought Rolex Datejust, 16234, 36mm, 1995, Steel, White dial, Fullset, 1y warranty
Tutto perfetto, spedizione super veloce, in un giorno !!
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Simon D.2026-06-08Bought Rolex Air King, 14000, 34mm, 1999, Steel, Grey dial, Fullset, 1y warranty
- Michael K.2026-06-06
Bought Rolex Lady-Datejust, 79163, 26mm, 2000, Two-Tone, White Roman dial, Box, 1y warranty
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Timothée M.2026-06-06Bought Rolex Datejust, 16013, 36mm, 1988, Two-Tone, Champagne Small Diamond dial, Fullset, 1y warranty
- Enno W.2026-06-05
Bought Rolex Datejust, 1601, 36mm, 1973, Steel, Grey dial, Fullset, 1y warranty
- Olaf M.2026-06-04
Bought Rolex Day-Date 36 President, 118239, 36mm, 2002, White gold, Blue dial, Fullset, 1y warranty
Beautiful watch - great and fast service
- Silvia Georgiana G.2026-06-02
Bought Rolex Oyster Perpetual, 14203, 34mm, 1995, Two-Tone, Black Arabic dial, Fullset, 1y warranty
Magnifique! Envoie rapide. Merci 😊
- Branislav R.2026-06-01
Bought Rolex Datejust, 16233, 36mm, 1989, Two-Tone, Black Small Diamond dial, Fullset, 1y warranty
- Riccardo A.2026-06-01
Bought Rolex Datejust, 16233, 36mm, 1993, Two-Tone, Silver Jubilee Small Diamond dial, Fullset, 1y warranty
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Lucas V.2026-05-28Bought Rolex Datejust, 1601, 36mm, 1971, Steel, White dial, Fullset, 1y warranty
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Ashley S.2026-05-27Bought Rolex Cellini, 5115, 32mm, 2008, White gold, Silver Roman dial, Fullset, 1y warranty
Fantastic dealer who was very helpful the entire way through. Would highly recommend to anyone.
- Pui Yu C.2026-05-27
Bought Rolex Day-Date President, 118238, 36mm, 2010, Yellow gold, Green dial, Fullset, 1y warranty
Even the deal eventually fell through, I still highly appreciate the sense of ownership and responsibility this seller shown. People always say “buying pre-own watches is actually buying the seller” and now I know what this means. Super professional. Hope we’ll make a deal next time
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Jaakko I.2026-05-26Bought Rolex Datejust, 16233, 36mm, 1990, Two-Tone, Champagne Small Diamond dial, Fullset, 1y warranty
- Julien F.2026-05-26
Bought Rolex Day-Date, 18039, 36mm, 1979, White gold, Grey dial, Fullset, 1y warranty
Great vendor.
Quick and efficient communication, as well as packaging/shipping.
Would definitely recommend
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KEVIN L.2026-05-26Bought Rolex Datejust, 16014, 36mm, 1979, Steel, Grey dial, Fullset, 1y warranty
很愉快的交易，值得推薦
- Sandra G.2026-05-26
Bought Rolex Air King, 14010, 34mm, 2005, Steel, Silver dial, Fullset, 1y warranty
Vendeur très réactif, envoi rapide, dès le lendemain de l’achat. Je recommande vivement ce professionnel. L’article correspond tout à fait à la description. Service impeccable !
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Albert B.2026-05-25Bought Rolex Datejust, 16233, 36mm, 1991, Two-Tone, Blue Small Diamond dial, Fullset, 1y warranty
Watch received as advertised and in a very short time. Well packed and everything was in order. Great communications with seller and in time. Nice company and people to work with.
- Florian P.2026-05-25
Bought Omega Speedmaster Professional, 3590.50, 42mm, Steel, Black dial, Fullset, 1y warranty
Très rapide dans l’envoi, les réponses et qualité de l’emballage ! Merci super vendeur
- Pierre O.2026-05-25
Bought Rolex Datejust, 16233, 36mm, 1989, Two-Tone, Black dial, Fullset, 1y warranty
- Ursula N.2026-05-25
Bought Rolex Oyster Perpetual Date, 15223, 34mm, 2000, Two-Tone, Black dial, Fullset, 1y warranty
- DANIEL B.2026-05-22
Bought Breitling Bentley GT, A13362, 45mm, 2015, Steel, Black dial, Fullset, 1y warranty
Magnifique produit. Félicitations.
- Matti H.2026-05-22
Bought Rolex Datejust, 16233, 36mm, 1995, Two-Tone, Blue Vignette Big Diamond dial, Fullset, 1y warranty
- Saša D.2026-05-22
Bought Rolex Lady-Datejust, 69174, 26mm, 1997, Steel, Grey dial, Fullset, 1y warranty
Einfach super!
Alle Fragen und es waren viele, wurden immer schnell und zufriedenstellend beantwortet!
Klasse Verkäufer
- Francesco S.2026-05-21
Bought Rolex Oysterdate Precision, 6694, 34mm, 1981, Steel, Black dial, Fullset, 1y warranty
Venditore eccezionale celere e molto attento alla consegna imballo curato con la massima attenzione e….alla fine sorpresina🥰 un cioccolatino lindt all’interno, grazie di ❤️ oggetto veramente perfetto
- VIMOL H.2026-05-21
Bought Omega Constellation Day-Date, 123.20.38.22.02.002, 38mm, 2015, Two-Tone, Silver dial, Fullset, 1y warranty
magnifique montre Oméga que l'on ne trouve plus dans le commerce.
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Bogdan I.2026-05-19Bought Omega Seamaster Planet Ocean, 215.30.44.21.01.002, 43.5mm, 2020, Steel, Black Arabic dial, Fullset, 1y warranty
- Hichem B.2026-05-19
Bought Rolex Datejust, 16234, 36mm, 1993, Steel, Silver Big Diamond dial, Fullset, 1y warranty
État irréprochable, proche du neuf et livraison très rapide
- Alexander G.2026-05-18
Bought Rolex Lady-Datejust, 279160, 28mm, 2018, Steel, Silver dial, Fullset, 1y warranty
Die Uhr und die Verpackung waren im perfektem Zustand und für den Versand sehr gut verpackt.
Zusätzlich erhielt ich noch die Testresultate bezüglich Wasserdichtigkeit, einen Auszug aus "The Watch Register" und ein "Certificate of Authenticity" von SwissOnly.
- Diego C.2026-05-18
Bought Rolex Oyster Perpetual Date, 15223, 34mm, 1989, Two-Tone, Champagne dial, Fullset, 1y warranty
prima, snelle levering en correct
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Isobel W.2026-05-18Bought Rolex Oyster Perpetual Lady Date, 69190, 26mm, 1984, Steel, Grey dial, Fullset, 1y warranty
- Luc N.2026-05-18
Bought Rolex Datejust, 16220, 36mm, 1988, Steel, Grey dial, Box, 1y warranty
Perfect
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Panteleimon M.2026-05-18Bought Rolex Datejust, 16014, 36mm, 1988, Steel, Black dial, Fullset, 1y warranty
Excellent experience from start to finish. SwissOnly stood out for their exceptional professionalism! Every question was answered promptly and the entire process felt completely transparent and trustworthy. Smooth transaction, fast communication, and a beautiful watch. Highly recommended!
Hi, I’m Olena! Let's chat.
